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Cancel & Return Policy

1.Cancel Policy.

(1). Order within 1 days of payment, we will cancel the order and refund full for you.

(2). Order within 2 days of payment but not shipping, we can cancel the order and refund the 90% of the total amount since our worker has picked up the product and packed the parcel at that time, except that, maybe the parcel has been sent to the shipping company’s warehouse.

(3). Order with shipping, we can not cancel the order, Please understand. Sorry.

2. Return Policy.

(1). You do not need to return it if the product arrives which was poorly made, please send us some photos, we will reship it or refund after check your photos.

(2). If the item is unused and good quality, you are unhappy with the product for any reason, we will gladly refund or exchange other product after receive the returned parcel. Please email us firstly before return the parcel, it is helpful to receive the parcel successfully.

(3). Please noticed that we only accept prepaid packages, and we do not accept any C.O.D.

(4). Here is the return address:
Consignee: Liang Kun
Address: 3F, Building #5, No. 34. Hongmian 4th Road, Henggang Town, Longgang District
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518112

However, we strongly suggest to contact us first at cs@bornprettystore.com or cs2@bornprettystore.com before your returned. Thanks

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