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Cancel & Return Policy

1.Cancel Policy.

(1). Order within 1 days of payment, we will cancel the order and refund full for you.

(2). Order within 2 days of payment but not shipping, we can cancel the order and refund the 90% of the total amount since our worker has picked up the product and packed the parcel at that time, except that, maybe the parcel has been sent to the shipping company’s warehouse.

(3). Order with shipping, we can not cancel the order, Please understand. Sorry.

2. Return Policy.

(1). You do not need to return it if the product arrives which was poorly made, please send us some photos, we will reship it or refund after check your photos.

(2). If the item is unused and good quality, you are unhappy with the product for any reason, we will gladly refund or exchange other product after receive the returned parcel. Please email us firstly before return the parcel, it is helpful to receive the parcel successfully.

(3). Please noticed that we only accept prepaid packages, and we do not accept any C.O.D.

(4). Here is the return address:
Name: Weihuan Li
Phone: +86-18818697130
Post_code: 523000
Address: 2F, Hongxin Gem Horse Technology Park,Guangming 31th Street
country_code: CN
State: Guangdong
City: Dongguan
Disctrict: Tangxia Town

However, we strongly suggest to contact us first at cs@bornprettystore.com or cs2@bornprettystore.com before your returned. Thanks

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